FREQUENTLY ASKED QUESTIONS
Any questions or confused about the shopping process? We’ve got you covered! If you don’t find the answer you’re looking for below, head over to the contact page and send us a message or use our live chat below!
Browse any of our awesome categories above. When you see a product you love, add it to your cart!
View your cart page and make sure that all of the goodies you want are there as well as the quantities.
Proceed to checkout where you’ll fill in some info and choose between two secure payment methods.
Are my credit card details safe on your site?
Absolutely! Our site does not store any of your financial information. We currently run two payment gateways; PayFast and Direct EFT.
Should you choose the PayFast route, you will be directed to their secure checkout zone (the same way as you would on a shop like takealot.com). If you choose to EFT us directly, you would do so as you would normal internet banking.
What Delivery company do you use?
We use My Courier SA.
Click here to see their website.
How long will my order take?
1-3 days unless an item needs to be manufactured. In this case 14 working days. We will however keep you posted.
Where are you located?
The beautiful Mother City, Cape Town, South Africa.
Do you have a physical shop?
We have a showroom based in Cape Town that can be visited on appointment.
Can you ship internationally?
Yes, please email us and we’ll discuss further. Info@galaxiicraze.com